Privacy Policy

Last updated: January 2025

1. Introduction

Xylleria ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xylleria.com or use our food delivery services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, postal address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Order history and preferences
  • Delivery instructions and special requests

2.2 Usage Information

We automatically collect information about how you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Location data (with your consent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your food orders
  • Provide customer support and respond to inquiries
  • Send order confirmations and delivery updates
  • Improve our services and user experience
  • Send promotional materials (with your consent)
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

  • Restaurant partners to fulfill your orders
  • Delivery partners for order fulfillment
  • Payment processors for transaction processing
  • Service providers who assist in our operations
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure payment processing
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and advertisements
  • Ensure website security and functionality

You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

  • Account information is retained while your account is active
  • Order history is retained for 7 years for accounting purposes
  • Marketing preferences are retained until you opt out
  • Website usage data is retained for 2 years

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Phone: +44 7203834071
  • Address: Studio 49 Collins Stream North Joel RG30 4AJ, United Kingdom

14. Regulatory Compliance

This Privacy Policy complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We are committed to handling your personal information in accordance with these regulations.